For families and loved ones
For families — you don’t have to do this alone.
When someone you love is struggling, it can be hard to know what to say or where to begin. Our team can answer questions confidentially, even if your loved one is not ready to call yet.
A little clarity can help
You can ask questions before there is a perfect plan.
Calls are confidential. You can talk with the team about safety, timing, insurance, and options without making a commitment on the spot.
During admission, the team listens to what is happening, asks about immediate needs and safety, and helps identify the level of care that fits. Cleveland offers residential ASAM 3.5, PHP, IOP, and sober living. Cleveland also offers mental-health support and related care. Miami offers sober living only.
We can help check insurance benefits before admission and explain what your plan may cover. Family members can also ask how they may be involved in the recovery process, with privacy and consent guiding those conversations.
It is okay to call before your loved one is ready. Sometimes a confidential conversation with a family member is the first small step toward a safer, more supported next step.
Ways we can help
Start with one gentle action.
Reach out confidentially
Call the intake team and share only what feels comfortable.
Ask about insurance
The team can help verify benefits and explain coverage questions.
Ask about a visit
Talk through tour or visit options for the appropriate program.
Ask about family support
Learn what involvement could look like while respecting privacy.